Atomic Network - Notice history

Fibre Network Status: šŸ™ Octotel, šŸø Frogfoot (updates on X), and šŸ° Vumatel

šŸ’¬ Chat experiencing partial outage

šŸ™ Octotel Fibre - Operational

99.10% uptime
Nov 2024 Ā· 99.74%Dec Ā· 99.21%Jan 2025 Ā· 98.40%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸø Frogfoot Fibre - Operational

96.38% uptime
Nov 2024 Ā· 98.97%Dec Ā· 99.52%Jan 2025 Ā· 90.84%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸ° Vumatel Fibre - Operational

98.37% uptime
Nov 2024 Ā· 94.05%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸ¦Ž Openserve Fibre - Operational

99.90% uptime
Nov 2024 Ā· 99.96%Dec Ā· 99.73%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸš€ Atomic Network - Operational

100.0% uptime
Nov 2024 Ā· 100.0%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025
Partial outage

šŸ’¬ Chat - Partial outage

100.0% uptime
Nov 2024 Ā· 100.0%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸ“ž Phones - Operational

100.0% uptime
Nov 2024 Ā· 100.0%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸ§­ Website - Operational

100.0% uptime
Nov 2024 Ā· 100.0%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

šŸ“¬ Email & Ticket System - Operational

100.0% uptime
Nov 2024 Ā· 100.0%Dec Ā· 100.0%Jan 2025 Ā· 100.0%

Previous page

Next page

Nov 2024
Dec 2024
Jan 2025

Notice history

View current status

Jan 2025

Alert - Frogfoot - All Areas
ResolvedPartial outage1 hour 10 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are aware of slow speed reports on the Frogfoot network. Frogfoot is busy investigating.

Automatic Apple Updates
ResolvedDegraded performance2 hours 24 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    If you notice slow speeds today, your line could be saturated with big Apple downloads.

Alert - Atomic Network - Phones Down
Resolved2 hours 29 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Please note that our phone systems are currently down. Please direct any enquiries to us via email (support@atomic.co.za), WhatsApp / Telegram (021 300 5046), or web chat until services are restored. Apologies for the inconvenience caused.

Alert - Frogfoot - Gordons Bay East
ResolvedPartial outage13 hours 7 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are aware of an outage on the Frogfoot network affecting links in Gordons Bay East. Frogfoot is busy investigating.

Alert - Frogfoot - Gordonā€™s Bay East
ResolvedPartial outage1 hour 33 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are aware of an outage on the Frogfoot network affecting customers in Gordons Bay. Frogfoot is busy investigating.

Dec 2024

Alert - Frogfoot - Cape Town
ResolvedMajor outage57 hours 5 minutes
  • Update
    UTC
    Update

    The incident has been resolved

  • Update
    UTC
    Update

    3 Jan 10:40 - Frogfoot's network has been stable for 2+ hours. It looks like they found the problem and implemented a fix. The Tableview area may still experience problems.

  • Update
    UTC
    Update

    3 Jan 09:00 - Our monitoring shows the Frogfoot network is still unstable. No new information from Frogfoot.

  • Update
    UTC
    Update

    2 Jan 17:00 - Frogfoot network is still unstable.

  • Update
    UTC
    Update

    Problem is still ongoing today 2 January. Frogfoot has rebooted their core routers, swapped line cards, and as far as we know are now doing software upgrades.

  • Investigating
    UTC
    Investigating

    Please be advised that we are are aware of the ongoing Frogfoot network outage affecting links in and around the greater Cape Town area. Frogfoot are currently working on the fix. Apologies we cannot provide an ETA on resolve at this time.

Alert - Openserve - Constantia
ResolvedPartial outage6 hours 44 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Please note that we are aware of an outage on Openserve's fibre network around the Constantia area. We are currently following up with the FNO for more information and an ETA on resolve. More updates to follow.

Alert - Frogfoot - Constantia - Degraded Service
ResolvedPartial outage3 hours 44 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are aware of degraded services affecting customers in Constantia on the Frogfoot network. Frogfoot is busy investigating.

DEC11
Vumatel - Oranjezicht, Higgovale, Gardens & Tamboerskloof - PoP Maintenance
CompletedMaintenance3 hours
  • Planned
    11 December 2024 at 9:00 PMUTC
    Planned
    11 December 2024 at 9:00 PMUTC

    Vumatel will be performing PoP Maintenance on the Oranjezicht, Higgovale, Gardens & Tamboerskloof nodes. Customers may experience disruptions in service.

DEC10
Atomic - New Upstream Provider
CompletedMaintenance15 minutes
  • Planned
    10 December 2024 at 4:00 PMUTC
    Planned
    10 December 2024 at 4:00 PMUTC

    We need to roll out configuration changes to bring our new upstream provider (Angola Cables) online. This may result in some routing instability for a short period.

Nov 2024

Alert - Octotel - Green Point
ResolvedPartial outage6 hours 17 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Please note that we have received reports from a few Octotel customers in Greenpoint that are still down after last night's maintenance. We're currently following up with their Support team for urgent feedback. More updates to follow.

NOV27
Octotel - Green Point - Route Maintenance
CompletedMaintenance5 hours
  • Planned
    27 November 2024 at 10:00 PMUTC
    Planned
    27 November 2024 at 10:00 PMUTC

    Please note that Octotel technicians will be conducting scheduled maintenance on their infrastructure which will affect the Green Point Node. Customers may experience disruptions in service.

NOV27
Octotel - Cape Gate - Emergency Maintenance
CompletedMaintenance3 hours
  • Planned
    27 November 2024 at 4:00 AMUTC
    Planned
    27 November 2024 at 4:00 AMUTC

    Octotel will be performing emergency maintenance on the Cape Gate node. Customers may experience disruptions in service.

Alert - Openserve - Cape Town Municipality & Winelands
ResolvedPartial outage50 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    Please note that we're receiving reports from Openserve customers with no connectivity from all around the city. Our network team are busy investigating the problem. More updates to follow.

NOV20
Atomic - DHCP maintenance
CompletedMaintenance2 hours
  • Planned
    20 November 2024 at 10:15 PMUTC
    Planned
    20 November 2024 at 10:15 PMUTC

    Atomic will be performing maintenance on our DHCP servers just after midnight tonight. Downtime during this window is possible but not expected. If you do experience connectivity problems, please reboot your router to refresh its DHCP lease.

Previous

Nov 2024 to Jan 2025

Next