Atomic Network - Notice history

Fibre Network Status: 🐙 Octotel, 🐸 Frogfoot (updates on X), and 🐰 Vumatel

💬 Chat experiencing partial outage

🐙 Octotel Fibre - Operational

99.93% uptime
May 2022 · 100.0%Jun · 99.81%Jul · 99.99%

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May 2022
Jun 2022
Jul 2022

🐸 Frogfoot Fibre - Operational

96.57% uptime
May 2022 · 99.72%Jun · 90.23%Jul · 99.68%

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May 2022
Jun 2022
Jul 2022

🐰 Vumatel Fibre - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

🦎 Openserve Fibre - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

🚀 Atomic Network - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022
Partial outage

💬 Chat - Partial outage

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

📞 Phones - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

🧭 Website - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

📬 Email & Ticket System - Operational

100.0% uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Notice history

View current status

Jul 2022

Alert - Octotel customers in Blouberg and Kensington
ResolvedPartial outage13 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Octotel network outage: Blouberg and Kensington nodes. Octotel is aware of the problem and busy investigating.

Frogfoot - Cape Town - Partial Outage
ResolvedPartial outage7 hours 54 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Frogfoot are seeing an outage affecting customers in Cape Town. They are investigating.

JUL20
Octotel - Lakeside - Node Maintenance
CompletedMaintenance1 hour
  • Planned20 July 2022 at 2:00 AMUTC

    Octotel will be performing Node Maintenance on their Lakeside node. Customers may experience disruptions in service during the maintenance window.

JUL15
Octotel - Rondebosch- Node Maintenance
CompletedMaintenance2 hours
  • Planned15 July 2022 at 1:00 AMUTC

    Octotel engineers will be performing emergency hardware maintenance at their Rondebosch node. Expect 2 hours of downtime.

JUL14
Octotel - Blouberg and Melkbos - Node Maintenance
CompletedMaintenance2 hours
  • Planned14 July 2022 at 1:00 AMUTC

    Octotel will be performing Node Maintenance on the Blouberg and Melkbos nodes. Customers may experience disruptions in service during the maintenance window.

Jun 2022

Frogfoot - Welgevonden Outage
ResolvedPartial outage8 hours 10 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Frogfoot's network in Welgevonden, Stellenbosch is down. Frogfoot are aware of the issue and equipment is scheduled to be replaced.

Frogfoot - Cape Town - Packet loss
ResolvedPartial outage4 hours 50 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Frogfoot are seeing packet loss to OLTs in multiple Cape Town areas. Clients may experience packet loss and slow download speeds. Their ME team are investigating.

Frogfoot - Cape Town - Packet loss
ResolvedDegraded performance5 hours 45 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Frogfoot are seeing packet loss to OLTs in multiple Cape Town areas. Clients may experience packet loss and slow download speeds.

Network Notice for Octotel customers - Blouberg
ResolvedPartial outage4 hours 35 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are aware of an outage on the Octotel network. The following nodes are affected: Blouberg, Melkbos, Kensington.

JUN16
Octotel - All areas - Core network maintenance
CompletedMaintenance3 hours
  • Planned16 June 2022 at 12:00 AMUTC

    Octotel engineers will be performing core network maintenance to increase capacity. Expect intermittent connectivity on the following three mornings: 14 June 02:00 - 05:00 15 June 02:00 - 05:00 16 June 02:00 - 05:00

May 2022

MAY28
Frogfoot Fibre Repairs - Kommetjie
CompletedMaintenance3 hours 53 minutes
  • Planned28 May 2022 at 12:07 PMUTC

    Frogfoot technicians are making urgent repairs to fibre in the area caused by vandalization.

MAY27
Frogfoot emergency core switch replacement
CompletedMaintenance2 hours
  • Planned27 May 2022 at 9:00 PMUTC

    Frogfoot engineers are doing an emergency switch replacement. During the maintenance window, expect downtime for 1-2 hours.

MAY26
Octotel - Melkbos & Cape Gate - Hardware Maintenance
CompletedMaintenance1 hour
  • Planned26 May 2022 at 2:00 AMUTC

    Octotel will be performing hardware maintenance in the Melkbos & Cape Gate nodes. Customers may experience disruptions in service.

Frogfoot Outage - Multiple Areas
ResolvedPartial outage7 hours 2 minutes
  • UpdateUTC

    The incident has been resolved

  • UpdateUTC

    Majority of the impact has been mitigated, IP core is working to resolve these and we are monitoring the network for stability.

  • UpdateUTC

    Frogfoot IP Core is still working towards resolution. Services have begun to restore. Please monitor the affected links.

  • UpdateUTC

    Outage Update from Frogfoot -- IP Core teams are investigating -- Additional impact was detected during troubleshooting and teams are still investigating

  • InvestigatingUTC

    Multiple customers on Frogfoot are impacted by an outage. Resolution is underway but no ETA for resolution has been provided.

MAY24
Frogfoot - All areas - EVPN improvements
CompletedMaintenance9 hours 30 minutes
  • Planned24 May 2022 at 8:00 PMUTC

    EVPN improvements. Expect intermittent connectivity.

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