Atomic Network - Notice history

Fibre Network Status: 🐙 Octotel, 🐸 Frogfoot (updates on X), and 🐰 Vumatel

💬 Chat experiencing partial outage

🐙 Octotel Fibre - Operational

99.71% uptime
Nov 2022 · 100.0%Dec · 99.83%Jan 2023 · 99.31%

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Nov 2022
Dec 2022
Jan 2023

🐸 Frogfoot Fibre - Operational

99.17% uptime
Nov 2022 · 99.98%Dec · 98.79%Jan 2023 · 98.78%

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Nov 2022
Dec 2022
Jan 2023

🐰 Vumatel Fibre - Operational

98.50% uptime
Nov 2022 · 100.0%Dec · 97.03%Jan 2023 · 98.58%

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Nov 2022
Dec 2022
Jan 2023

🦎 Openserve Fibre - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

🚀 Atomic Network - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023
Partial outage

💬 Chat - Partial outage

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

📞 Phones - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

🧭 Website - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

📬 Email & Ticket System - Operational

100.0% uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Notice history

View current status

Jan 2023

JAN31
Vumatel - Kenridge - Software Upgrade
CompletedMaintenance9 hours
  • Planned31 January 2023 at 6:00 AMUTC

    Vumatel will be doing a software upgrade at their Kenridge node. Expect long periods of downtime.

JAN30
Vumatel - Brackenfell - Software Upgrade
CompletedMaintenance8 hours
  • Planned30 January 2023 at 7:00 AMUTC

    Vumatel will be doing a software upgrade at their Brackenfell node. Expect long periods of downtime.

Frogfoot - Parklands/Tableview - Subset of area offline
ResolvedPartial outage3 hours 31 minutes
  • UpdateUTC

    The incident has been resolved

  • InvestigatingUTC

    Frogfoot technicians are attending to an outage affecting a small subset of customers in the Parklands/Tableview area. No ETR was provided.

JAN19
Octotel - Ruyterwacht/Goodwood - Emergeny Power Maintenance
CompletedMaintenance1 hour
  • Planned19 January 2023 at 2:00 PMUTC

    Octotel technicians will be performing emergency power maintenance on the backup power services at the Ruyterwacht/Goodwood Aggregation node. They are in the process of increasing the capacity of the backup power.

JAN19
Vumatel - Tamboerskloof - Node Upgrade
CompletedMaintenance30 hours
  • Planned19 January 2023 at 8:00 AMUTC

    Vumatel will be doing an infrastructure capacity upgrade at their Tamboerskloof node. Expect long periods of downtime.

Dec 2022

Vumatel Tableview OLT Down
ResolvedPartial outage46 hours 9 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Vumatel engineers are onsite repairing their Tableview OLT which went down.

Alert - Youtube and Google services
Resolved87 hours 2 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are aware of a problem with slow Youtube and similar Google services like Google Music. This seems to be caused by Google's JHB infrastructure and many ISPs have reported the problem to them. There are reports that using IPv6 avoids the problem.

Alert - Frogfoot - Waterfront
ResolvedPartial outage7 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are aware of an outage on the Frogfoot network. Yacht Club / Waterfront, OLT 1 down.

Octotel - Intermittent Connectivity Kensington, Melkbos, Blouberg
ResolvedPartial outage4 hours 11 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    Octotel technicians are investigating intermittent connectivity in the following areas: Kensington, Melkbos, Blouberg.

Frogfoot Partial Outage Affecting Pinelands
ResolvedPartial outage18 hours 10 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    A subset of Frogfoot customers in Pinelands offline - Frogfoot are investigating.

Nov 2022

NOV23
Frogfoot - Tableview - Relocation of Manhole
CompletedMaintenance15 hours
  • Planned23 November 2022 at 6:00 AMUTC

    Frogfoot will be relocating a manhole in the Cape Farms / Tableview area. Expect 8 hours of downtime. Roads affected: Ancala Crescent, Rideau Crescent, Beaconsfield Road.

NOV22
Atomic WhatsApp Migration
CompletedMaintenance49 hours
  • Planned22 November 2022 at 9:48 AMUTC

    We will be migrating our WhatsApp provider. If you do not receive a timely response via WhatsApp please review the alternative channels on our contact page: https://www.atomicaccess.co.za/contact/ The migration should be complete by the 25th of November.

NOV9
Atomic - Router software upgrade
CompletedMaintenance1 hour
  • Planned09 November 2022 at 11:00 PMUTC

    Atomic engineers will be upgrading a router at the datacentre at around 01:00. Expected downtime: 20min. We will also be doing some cable management work from 23:00, but the risk of that causing downtime is very low.

Alert - Frogfoot - Parklands and Burgundy
ResolvedPartial outage33 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are aware of an intermittent service disruption on Frogfoot in the Parklands and Burgundy areas. Frogfoot are investigating, no ETR has been provided.

Johannesburg Transit - Degraded Service
Resolved37 minutes
  • ResolvedUTC

    The incident has been resolved

  • InvestigatingUTC

    We are investigating an issue with Johannesburg transit, affecting Google and other services.

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