Atomic Network - Alert - Octotel - Cape Gate โ€“ Incident details

Fibre Network Status: ๐Ÿ™ Octotel, ๐Ÿธ Frogfoot (updates on X), and ๐Ÿฐ Vumatel

๐Ÿ’ฌ Chat experiencing partial outage

Alert - Octotel - Cape Gate

Resolved
Partial outage
Started 8 days agoLasted 6 hours 20 minutes

Affected

๐Ÿ™ Octotel Fibre

Partial outage from 8:55 AM to 3:15 PM, Operational from 3:15 PM to 3:16 PM

Updates
  • Resolved
    UTC
    Resolved

    Octotel engineers have completed the fibre repairs works.
    Please reboot your ONT and router if your connection is still offline.

  • Identified
    UTC
    Identified

    Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.

    ETR for complete restoration: 5 Hours.

  • Investigating
    UTC
    Investigating

    Octotel are observing an issue affecting certain customers on our Cape Gate node. Octotel is busy investigating.